FAQ

  • What Cities Do You Service?

    We deliver bounce houses to most of the Austin, Texas area and surrounding cities. We service Austin, Bee Caves, Lakeway, Dripping Springs, Buda, Kyle, San Marcos, Wimberley and more. If you live close to this area, send us a message! 

  • How Do I Book?

    Fill out the contact form on our Booking page. Give us your event date and location and we will let you know which bounce houses we have available that date. 

  • What Is Included?

    Your order includes your bounce house, drop off, set up and pick up!

  • Do You Provide Balloons?

    We do not. We also require that you only use high-quality, professional-grade latex balloons if you wish to decorate. Regular, cheaper options contain dyes that will stain the bounce house. If you stain the bounce house, you will be responsible for damages. 

  • How Much Does It Cost?

    Each size bounce house is a different price, but your price will include delivery, setup and pick up.

  • How Long Do We Keep The Bounce House?

    Each bounce house order comes with a 6 hour time slot for your event. A GottaBounce staff member will deliver your bounce house before the event, blow it up and pick up your bounce house after the event. 

  • Do You Set Up At Parks?

    We are fully licensed and insured, so we can set up at parks. It’s your job to make sure the park has an electrical hookup & extension cord to power the blower. Please check with your park ahead of time to see what permits or proof of insurance they need us to provide!

  • Do We Need To Make A Deposit?

    Yes. We require a 50% non-refundable deposit to book the inflatables. The deposit is applied towards the total of your rental. If you need to cancel your event, we will retain your deposit. 


    If you are able to re-schedule your event within one year, we will apply the deposit to the new date.

  • Do You Carry Insurance?

    Yes, we are licensed and insured for your peace of mind. Our equipment is safe and meets all applicable safety standards. We take safety seriously and work hard to ensure that our equipment is well-maintained, properly inspected, and safe for use at all times.

  • Do we need to be there when you arrive?

    Yes, someone will need to be on site at the delivery time so that our GottaBounce staff member knows where to set up the bounce house. You will also need to sign the release form before we set up. 

  • Can Adults Jump?

    Adults can jump on our larger bounce houses. Age and capacity limits are indicated in the bounce house descriptions on our Inventory page. 

  • What is the Terms & Rental Agreement?

    Our terms and rental agreement is a legal document that outlines the rules and regulations for renting one of our bounce houses or other rentals. The agreement covers important topics such as payment terms, cancellation policy, safety rules, and liability waivers.


    We require all of our customers to sign the rental agreement before renting any of our equipment to ensure that everyone is on the same page and that the rental process runs smoothly. Please feel free to contact us if you have any questions about our terms and rental agreement.

  • Do we need to pay a deposit?

    Yes. 50% Deposit is required to confirm your bounce house. 


    If you need to cancel your event, we will keep your deposit. If you are able to re-schedule your event within one year, we will apply the deposit to the new date. 

  • How do I change or cancel my order?

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  • What Is Your Rain / Bad Weather Policy?

    One of the greatest dangers when using inflatables is wind. A strong gust of wind can pull the stakes anchoring an inflatable out of the ground and send it flying through the air with people on it. Inflatables must be deflated when winds reach 15 mph. No exceptions.


    If it is raining the day of your event and you decide to cancel, we will return 50% of your payment.The rain will not hurt our inflatables. 


    You have until 7:00am the morning of your rental to let us know if you are going to postpone. Once the bouncer is delivered, payment is due in full. We do not offer refunds or discounts due to bad weather once the bounce house has been delivered. 

  • Bounce House NoNos!

    There are no shoes, food, drinks, face paint, confetti, gender reveal dust/powder, pen/marker/crayon/paint/etc. allowed on the bounce house as this can cause the vinyl to pop, rip, or stain. Any damage (beyond typical wear and tear) will result in an additional fee to repair or replace the damage done. We do not set up at events with face paint. Face paint (even washable) permanently stains the bouncers. If any face paint gets on the bouncer the client will be held responsible for replacement costs.